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Legal · Policies & agreements

DeepRelay Platform Terms of Service

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Effective
2026-07-18
Last updated
2026-07-18
Version
1.0

The rules governing DeepRelay accounts, API relay services, usage-based billing, acceptable use, availability, suspension, liability, and disputes.

1. Acceptance and eligibility

These Terms form a binding agreement between you and the DeepRelay operator identified on this website and in the merchant details shown at checkout or on your payment receipt. By creating an account, using an API Key, accessing a paid service, or clicking to accept, you agree to these Terms, the Privacy Policy, and the Refund Policy.

You must be at least 18 or the age of legal majority where you live and able to form a binding contract. If you use DeepRelay for an organization, you represent that you have authority to bind it. Do not use the service if applicable sanctions, export controls, provider rules, or other law prohibits that use.

2. Service description

DeepRelay provides account management, scoped API Keys, routing to supported third-party model providers, protocol adaptation, usage records, and usage-based billing. Available providers, models, endpoints, regions, rate limits, prices, and features can change. A model shown in documentation is not a guarantee that it is enabled for your account or currently available.

DeepRelay is an independent relay service and is not the model provider. Model outputs are probabilistic and may be inaccurate, incomplete, offensive, or unsuitable. You must evaluate outputs before relying on them, especially for legal, medical, financial, safety-critical, employment, credit, or other high-impact decisions.

3. Accounts, projects, and API Keys

  • Provide accurate information and keep it current.
  • Protect passwords, sessions, OAuth access, devices, and API Keys. You are responsible for activity under your credentials until you notify us and take reasonable containment steps.
  • Use separate, least-privilege Keys for projects. Do not expose Keys in client-side code, public repositories, screenshots, chats, or support messages.
  • Do not sell, lease, sublicense, or publicly share an account or Key unless DeepRelay expressly authorizes a reseller or managed-service arrangement in writing.
  • Notify us promptly of unauthorized access and rotate/delete affected Keys.

4. Your inputs, outputs, and permissions

You retain rights you have in inputs and, as between you and DeepRelay, any rights available in outputs. You grant DeepRelay a limited, worldwide right to host, transmit, reproduce, transform, and otherwise process inputs and outputs only as reasonably necessary to operate, secure, troubleshoot, bill, and support the service.

You represent that you have all rights and lawful bases needed to submit content and instruct its processing. Do not submit regulated, confidential, personal, copyrighted, or security-sensitive content unless you are authorized and have assessed whether DeepRelay and the selected upstream provider are appropriate. Upstream-provider terms may separately govern inputs and outputs.

5. Acceptable use

You must comply with law, these Terms, documentation, rate limits, and applicable upstream-provider policies. You may not use the service to:

  • violate law or third-party rights; facilitate fraud, deception, harassment, exploitation, or discrimination;
  • generate or distribute malware, steal credentials, bypass security, attack systems, conduct unauthorized scanning, or impair the service;
  • create or distribute unlawful sexual content, child sexual abuse material, non-consensual intimate content, or content exploiting minors;
  • evade usage limits, payment obligations, sanctions, provider restrictions, or account enforcement;
  • scrape, reverse engineer, probe, resell, or benchmark the service in a way that violates law, provider terms, security, or confidentiality;
  • misrepresent model output as human-verified fact or use it without required human oversight in high-impact decisions.

We may investigate suspected abuse and cooperate with providers or lawful authorities as permitted or required.

6. Prices, usage, balance, and taxes

  • Current production billing is primarily pay-as-you-go API usage funded by prepaid account balance. Smart Plan or subscription concepts shown as planned are not available unless checkout expressly identifies them as purchasable.
  • Charges depend on the model and measured usage. Text may be metered by input/output/cache tokens; image, audio, video, embedding, or other endpoints may use requests, duration, units, or provider-specific measures.
  • The price and currency displayed at checkout or in the applicable model price record control for that transaction/use. Taxes, provider fees, or currency conversion may apply where shown or required.
  • Account balance is a contractual service credit, not a bank deposit, stored-value account, cryptocurrency, or investment. It is non-transferable, has no cash value except where a refund is approved or required by law, and cannot be used outside DeepRelay.
  • Promotional or gifted balance may have separate conditions and is not cash-refundable. Unless the billing record clearly shows otherwise, granted balance may be consumed before paid balance.
  • You must review usage and promptly report suspected errors. Our metering, provider records, and balance ledger are used to reconcile charges, subject to correction of proven errors.

7. Payments, auto-recharge, and refunds

Payments are processed by the method available at checkout. You authorize the stated one-time payment and, only if you separately enable and confirm auto-recharge, future charges under the threshold and amount you selected. You can disable auto-recharge for future charges through the available account control; disabling does not reverse a completed charge.

Refund eligibility, exclusions, request evidence, calculation, and processing are governed by the Refund Policy. Payment-provider disputes and chargebacks do not replace contacting us first and may lead us to restrict the related balance or account while the matter is investigated. Nothing in these Terms limits non-waivable consumer rights.

8. Availability and changes

We aim to provide a reliable service but do not guarantee uninterrupted, error-free, or permanent access. Availability can be affected by upstream providers, networks, cloud infrastructure, maintenance, security incidents, legal restrictions, capacity, model changes, or events beyond reasonable control.

We may add, remove, suspend, reroute, or modify providers, models, endpoints, prices, limits, or features. Where practical, material adverse changes to paid services will receive reasonable notice, but urgent security, legal, or upstream changes may take effect immediately. You are responsible for resilient client design, retries with backoff, validation, backups, and avoiding sole dependence on one model or route.

9. Suspension and termination

We may limit, suspend, or terminate access if we reasonably believe there is abuse, security risk, non-payment, chargeback, legal/provider violation, threat to others, or material breach. We may act immediately when necessary to protect users, providers, or systems. Where appropriate, we will give notice and an opportunity to cure.

You may stop using the service and request account closure through the available authenticated account control. Closure does not erase accrued charges, lawful records, unresolved disputes, or obligations intended to survive. Remaining balance is handled under the Refund Policy and applicable law.

10. DeepRelay property and feedback

DeepRelay and its licensors retain rights in the service, software, documentation, branding, and non-user content. These Terms grant only a limited, revocable, non-exclusive, non-transferable right to use the service as permitted. If you provide feedback, you allow us to use it without restriction or payment, without identifying you unless you consent.

11. Disclaimers

To the maximum extent permitted by law, the service is provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and uninterrupted availability. We do not warrant model outputs, upstream conduct, compatibility, business results, or that the service meets a regulated requirement. This disclaimer does not exclude warranties that cannot legally be excluded.

12. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or loss of profits, revenue, data, goodwill, or business interruption, even if advised of the possibility. DeepRelay's aggregate liability arising from the service will not exceed the greater of (a) amounts you paid to DeepRelay during the three months before the event giving rise to the claim, or (b) USD 100.

The limitations do not apply to liability that cannot be limited by law, and may not apply to fraud, willful misconduct, death/personal injury caused by negligence, or non-waivable consumer rights.

13. Indemnity

If you use the service for a business or organization, to the extent permitted by law you will defend and indemnify DeepRelay against third-party claims arising from your content, unlawful use, violation of these Terms, or infringement of rights. This does not apply to the extent a claim was caused by DeepRelay's breach or misconduct, and does not reduce mandatory consumer protections.

14. Disputes and applicable law

Before filing a formal claim, contact us through the authenticated support/contact method shown in your dashboard or the merchant contact method on your payment receipt and provide a concise description and requested resolution. We will attempt good-faith resolution.

These Terms are governed by the law applicable to the DeepRelay operator identified in the merchant record, excluding conflict rules, except that mandatory consumer protections and jurisdiction rights in your place of residence remain available. Courts with lawful jurisdiction may hear unresolved disputes. No clause requires an individual consumer to waive a right that cannot legally be waived.

15. General terms and changes

We may update these Terms. Material changes will be posted with a new effective date and reasonable notice where required. Continued use after the effective date means acceptance, unless law requires express consent. If a provision is unenforceable, the remainder stays effective. Failure to enforce is not a waiver. You may not assign these Terms without consent; we may assign them with a business transfer subject to law. Sections that by nature should survive termination will survive.

The English text is the controlling contract text; the Chinese text is provided for convenience. If they conflict, the English text controls to the extent permitted by law.